Terms of service
What we commit to, what you commit to, and who owns what at the end.
What these cover
These terms apply to every XTMA engagement unless a signed agreement says otherwise. Where a signed agreement and these terms disagree, the signed agreement wins.
Nothing on this website is an offer capable of acceptance. Published prices are real starting prices; the binding scope and price for your engagement are the ones in your proposal.
Scope and acceptance criteria
Every engagement has written acceptance criteria agreed before work starts. They state what "finished" means as something testable, against a baseline measured before any change.
If we do not meet the agreed acceptance criteria, we keep working at no additional cost until we do. That is the remedy, and it is deliberately the only one we offer for scope.
Work outside the agreed scope is quoted separately. We do not start it on a verbal instruction.
What we need from you
- One named owner who can make decisions about the process being changed.
- Access to the people who actually do the work, and to the systems and data the engagement needs.
- Timely responses to review requests. Where a delay on your side moves the schedule, the schedule moves; we will say so in writing at the time.
Fees, payment and GST
- All published prices are exclusive of GST, which is charged at the applicable rate.
- Build and setup fees: 50% on signature, 50% on acceptance, unless the proposal says otherwise.
- Monthly programmes are invoiced monthly in advance. Annual prepay is ten months’ price paid in advance for twelve months of service.
- Third-party licences, media spend, model usage above the agreed allowance and hardware are billed at cost and itemised.
- Invoices are due within 15 days. Work may be paused on an overdue account after written notice.
Credits
Each rung credits 100% of the previous rung’s build or setup fee when the next engagement is signed within 90 days, and twelve consecutive months on a monthly programme releases a credit toward Operations or ChainReaction. The amounts are on the price list we send you, and in your proposal.
Credits reduce a future XTMA invoice. They are not transferable, not exchangeable for cash, and expire on the terms stated when they were issued.
Term and cancellation
Monthly programmes run for the minimum term shown on the pricing page, then continue until either side gives 30 days’ written notice. Annual plans run for twelve months.
Cancelling inside the minimum term does not refund fees already paid for that term. Cancellation and refund detail is on the refunds page.
Ownership
You own the code, configurations, content and data produced for you, on payment of the fees due. Everything is built on your own accounts wherever that is possible, your data is exportable at any time, and we document the handover.
XTMA retains ownership of its pre-existing tools, libraries, templates and methods, and grants you a perpetual licence to use them as part of what we built for you.
Confidentiality and publicity
Each side keeps the other’s confidential information confidential. We do not name a client, publish a result or use a logo without written permission — which is exactly what the Founding Client Programme asks for in exchange for its discount.
Liability
Our total liability under an engagement is limited to the fees you paid us for that engagement in the twelve months before the claim. Neither side is liable for indirect or consequential loss.
Nothing here limits liability that cannot be limited by law, including for fraud.
Law and jurisdiction
Governing law and jurisdiction are stated in your signed agreement. They are not yet published here.
Contact
Write to hello@xtma.in, WhatsApp or call +91 74269 41235.
The next step
Bring us the messy bit.
- What happens today?
- Where does it slow down?
- What is it costing you?
In twenty minutes we will tell you whether there is something worth fixing — and if there isn’t, we will say so. We reply within four working hours.