You will be working with this person.
XTMA is small on purpose. The person who scopes your work is the person who builds it.
Every business I have looked inside runs on a stack nobody designed: Tally, Excel, WhatsApp, email, a CRM somebody bought and half-filled, and one person who remembers how it all actually fits together. It works, right up until it is the thing costing the most money.
The expensive part is almost never the software. It is the handover — the point where a promise leaves one person’s head and does not arrive in the next person’s. That is what I go looking for first.
So the offer is deliberately narrow. One week to find it and put a rupee figure on it. One fixed price to fix it. A baseline agreed before we start, so at the end there is a number and not an adjective. And if the problem is not worth the work, that is in the report too.
The person who scopes your diagnostic writes the report. The person who writes the report builds the first workflow. There is no account manager between you and the work, because on an engagement this size an account manager is a game of telephone with an invoice attached.
You don't need a 40-person agency to redesign one workflow.
You need:
- Someone who understands the business.
- Someone who can design the system.
- Someone who can build it.
- Someone accountable for the result.
Fewer handovers, faster decisions, and direct access to the people doing the work. It is also why we turn work down: capacity is the constraint, and pretending otherwise is how small firms ruin their first five clients.
- Why does this take six hours?
- Why is this spreadsheet necessary?
- Why is this customer information duplicated?
- Why does management learn this three weeks late?
- Why does the salesperson have to do this manually?
- Why is this decision based on intuition when the underlying data already exists?
The next step
Bring us the messy bit.
- What happens today?
- Where does it slow down?
- What is it costing you?
In twenty minutes we will tell you whether there is something worth fixing — and if there isn’t, we will say so. We reply within four working hours.